Frequently asked questions

Do you have questions? Please, check the list below:

All shipments are insured in full, having presented the original purchase invoice at the time of shipment.

As part of the shipment, the seller requests an address associated with your credit card (billing address). This is the address and telephone number of your home in your country.

The importation of hazardous materials (flammable, explosive, corrosive), animals, skins, plants, seeds, jewelry, gems, food or coins is not allowed.

Cell phones, perfums, footwear, toys and clothing. Consult for your particular product before making the purchase of it.

Air shipment: The delivery time is 3 to 5 business days from the date of shipment. The times are estimated and may be extended for reasons unrelated to BWR.

At the moment the store in which the purchase was made makes the shipment to USA, you will receive a message from that company with the confirmation and tracking number (tracking number).

Once your purchase is received, the staff will inspect the material and proceed to process your shipment for the international transfer.

72 business hours from the moment the merchandise is received in our offices in the USA.